Legal · Terms of Service

Terms of Service & Disclaimer

Effective date: 1 March 2026  ·  Last updated: 8 June 2026
⚠ Important Notice

TRAXE provides a content verification and timestamping infrastructure service only. TRAXE does not verify the legal ownership, authorship, copyright status, or authenticity of any submitted content. A TRAXE Verification Record does not constitute legal proof of ownership or copyright and shall not be construed as such in any legal, regulatory, or commercial proceeding. TRAXE accepts no legal liability for claims arising from the use or misuse of its Verification Records.

01 About TRAXE

TRAXE (operated as TRAXE.co) is a content verification and registration platform providing cryptographic timestamping, hash fingerprinting, AI-assisted content origin detection, and origin declaration services for digital assets. TRAXE is designed to assist creators, studios, and organisations in documenting the declared origin and submission date of digital files.

TRAXE operates in support of transparency obligations under Regulation (EU) 2024/1689 on Artificial Intelligence (the "EU AI Act") and related regulatory frameworks. TRAXE is not, however, a legal authority, certification body, notary, accreditation agency, or regulatory organ. Participation in TRAXE does not constitute regulatory compliance.

TRAXE is operated by Your Uncommon Brand VOF, registered in the Netherlands (KvK: 94668779). Registered address: Torenlaan 5A, Bussum, Netherlands. All legal correspondence should be directed to: legal@traxe.co

02 Scope of Service

TRAXE provides the following services to registered users:

TRAXE expressly does not:

A TRAXE Verification Record records what a user declared at the time of submission. It does not independently verify or validate those declarations.

03 Accounts & Registration

To access TRAXE's paid features, content registration functionality, or AI scanning beyond the free tier allowance, you must create an account. By creating an account, you represent and warrant that:

Each account is for individual or single-organisation use only. Creation of multiple accounts to circumvent plan limitations is prohibited and may result in permanent suspension of all associated accounts without refund.

04 Subscription Plans & Billing

TRAXE offers both free and paid subscription tiers. Paid subscriptions are billed on a monthly or annual basis via Stripe, Inc., TRAXE's third-party payment processor. All prices shown are inclusive of applicable VAT (21%). Business customers with a valid EU VAT number may qualify for VAT reverse charge at checkout.

Subscriptions renew automatically at the end of each billing period unless cancelled prior to renewal. Cancellation takes effect at the end of the current paid period. No partial refunds are issued for unused time within a billing period. TRAXE reserves the right to amend subscription pricing with no less than 30 days' prior written notice to registered users.

05 Scan Credit Packs

In addition to subscription allowances, TRAXE offers one-time scan credit packs. All prices are inclusive of applicable VAT (21%).

Credit packs apply to AI detection scans only and do not increase content registration limits. Credits are non-transferable, do not expire, and are tied to the purchasing account. Monthly subscription allowances are consumed first; credit pack deductions commence only upon exhaustion of the subscription allowance.

All credit pack purchases are final and non-refundable. If you believe a charge was made in error, contact legal@traxe.co within 14 calendar days of the transaction date.

06 AI Content Detection, Technical Scope & Limitations

6.1 General

TRAXE provides AI content detection via its web platform and browser extension. Detection results are generated by third-party machine learning APIs and represent probabilistic confidence estimates only — they are not definitive findings and should not be treated as such.

AI detection scores indicate the statistical likelihood that content was AI-generated. A score of 1% does not guarantee that content is human-made; a score of 99% does not guarantee it is AI-generated. Results may vary based on image resolution, compression, file format, content type, and the evolving capabilities of the underlying detection models.

TRAXE accepts no liability for editorial, legal, commercial, or regulatory decisions made on the basis of AI detection results.

6.2 Dual AI Engine (Pro Plans and Above)

Content registered under Pro, Studio, Agency, and Enterprise plans is analysed using two independent AI detection engines. The resulting confidence score represents a weighted average of both analyses. Individual engine scores are retained in the scan metadata and are available upon request for evidentiary or audit purposes. The use of dual engine analysis improves result reliability but does not eliminate the inherent probabilistic nature of AI detection.

6.3 Inconclusive Results

Where the two independent detection engines produce materially divergent confidence scores — defined as a difference of thirty (30) percentage points or greater — TRAXE will classify the result as "Scan Inconclusive." An Inconclusive result does not indicate system failure, content manipulation, or any finding of inauthenticity. It reflects the inherent limitation of probabilistic AI detection models when applied to content that contains both human-made and AI-assisted characteristics, or that exhibits visual properties that current detection models cannot reliably classify. Users and third parties shall not interpret an Inconclusive result as evidence of wrongdoing, misrepresentation, or non-compliance with applicable law. TRAXE accepts no liability for decisions, disputes, or claims arising from the characterisation of content as Inconclusive.

6.4 Video Detection (Beta)

Video content is analysed using a single AI engine. Video detection is provided as a beta feature and is subject to a higher rate of false positives and false negatives than image detection. TRAXE accepts no liability for decisions made based on video detection scores. Users are advised to treat video detection results as indicative only.

6.4 Supported File Formats

HEIC, HEIF, WebP, and other proprietary or compressed formats are not currently supported. Files submitted in unsupported formats will not be scanned and may return a null detection result.

6.5 Metadata Capture & iOS Limitation

TRAXE captures EXIF metadata embedded in uploaded files, including device model, capture date, GPS coordinates, and software information, where available. This metadata is retained as part of the Verification Record.

Users uploading content from iOS devices (iPhone or iPad) via a mobile browser should be aware that Apple's Safari and Chrome for iOS browsers automatically strip EXIF metadata from image files prior to upload, pursuant to Apple's privacy framework. As a result, Verification Records created via iOS mobile browsers will not contain device or capture metadata. For full metadata capture, TRAXE recommends uploading from a desktop browser or an Android device.

For complete metadata capture including camera model, capture date, and GPS data — upload from desktop or Android. iOS browsers strip this data automatically.

07 Browser Extension

The TRAXE Scanner browser extension is provided free of charge for Chrome, Edge, and Brave. By installing the extension, you agree to these Terms of Service in full.

08 Content Monitoring Service

TRAXE provides, or intends to provide as part of its Pro, Studio, Agency, and Enterprise plans, a periodic automated content monitoring service (the "Monitoring Service") that scans publicly accessible web pages and online platforms to detect potential unauthorised use of registered content.

The Monitoring Service is currently in pre-launch development. Availability, frequency, and scope may vary. TRAXE will notify registered users when the service becomes active.

09 User Declarations & Accuracy of Submissions

By creating a TRAXE account and submitting content, you declare, represent, and warrant that:

TRAXE reserves the right to suspend or permanently terminate accounts found to be submitting false or fraudulent declarations, without notice and without refund.

10 Data Retention & Privacy

TRAXE processes and retains the following categories of data:

TRAXE does not sell personal data to third parties. All data processing is conducted in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation). For data access, correction, or deletion requests, contact legal@traxe.co.

11 Intellectual Property

You retain all rights in and to the content you submit to TRAXE. By submitting content, you grant TRAXE a limited, non-exclusive, royalty-free licence to store, process, fingerprint, and display the associated metadata and file hash solely for the purposes of providing the verification service.

TRAXE does not claim ownership of any content submitted to the platform. The TRAXE name, logo, platform architecture, interface design, and software are the sole intellectual property of TRAXE / Your Uncommon Brand VOF and may not be reproduced, adapted, or exploited without prior written consent.

12 Limitation of Liability

To the fullest extent permitted by applicable law, and subject to mandatory consumer protection rights under Dutch and EU law that cannot be excluded:

13 EU AI Act Compliance Context

TRAXE is designed to support organisational efforts to meet the transparency and disclosure obligations set out in Regulation (EU) 2024/1689 (the EU AI Act). The EU AI Act introduces phased obligations: transparency and disclosure requirements under Article 50 (including AI-generated content labelling) apply from August 2026. Other obligations apply at different dates depending on the risk category of the AI system involved.

TRAXE Verification Records are documentary tools — they are not official regulatory filings, compliance certifications, or legal instruments. Users remain solely responsible for ensuring their own compliance with applicable AI regulations in their jurisdiction. TRAXE strongly recommends that users obtain qualified legal advice regarding their specific compliance obligations.

14 Refund Policy

14.1 — Business Customers (B2B)

If you are subscribing on behalf of a business, agency, studio, or organisation: all subscription fees and scan credit pack purchases are non-refundable once the transaction has been processed. Upon cancellation, access to your plan continues until the end of the current paid billing period. No partial refunds are issued for unused time within a billing period. All purchases are final. Disputed charges must be reported to legal@traxe.co within 14 calendar days of the transaction date.

14.2 — Consumer Customers (B2C)

If you are an EU-based individual purchasing TRAXE for personal use: TRAXE complies with the EU Consumer Rights Directive (Richtlijn 2011/83/EU). You have a statutory 14-day right of withdrawal (herroepingsrecht) from the date of purchase, prior to commencement of the service.

Where you request immediate access to the service upon purchase, your right of withdrawal is waived in accordance with Article 16(m) of the Directive, provided you have given explicit prior consent and acknowledged the loss of the withdrawal right at checkout. This consent is captured via a confirmation checkbox at the point of purchase.

Your statutory rights under Dutch consumer law (Burgerlijk Wetboek, Boek 6) and EU consumer protection legislation remain fully unaffected by these Terms.

14.3 — Auto-Renewal

All TRAXE subscriptions renew automatically at the end of each billing period. TRAXE will continue to charge your payment method on the renewal date until you actively cancel. Cancellation can be performed at any time via your account dashboard and takes effect at the end of the current billing period. No refund is issued for the remaining days of a billing period following cancellation.

15 Governing Law & Jurisdiction

These Terms of Service are governed by and shall be construed exclusively in accordance with the laws of the Netherlands, without regard to its conflict of laws provisions. Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of TRAXE shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

16 Amendments

TRAXE reserves the right to amend these Terms of Service at any time. Registered users will be notified of material amendments via email no less than 14 calendar days prior to the effective date of any change. Continued use of the platform following the effective date of an amendment constitutes acceptance of the revised Terms.

17 Contact & Legal Notices

For all enquiries relating to these Terms, billing disputes, data subject requests, or legal correspondence:

TRAXE / Your Uncommon Brand VOF
KvK: 94668779
Torenlaan 5A, Bussum, Netherlands
Email: legal@traxe.co
Platform: www.traxe.co
Jurisdiction: Netherlands